| 11. How do
I contact Television Internet? |
1.
How Do I Watch a Program? To watch a program, simply press the appropriate TVI
video logo that corresponds to your connection rate such as 56K
vi VIDEO A Windows Media Player will appear in separate window. After
allowing initial buffering time, the program will appear. |
| 2. I
choose the TVI logo but nothing happens? To listen to TVI video or TVI audio, you
need to install the Windows
Media Player. |
 |
| 3. I get
audio but not video. Why is that? You have chosen a connection rate too high. To
watch at 56K speed, you must connect at a rate of 56K or higher, not just a 56K modem. If
you have questions regarding you connection rate, contact your ISP. Note: If you
use AOL, MSN, AT&T or similar dial up connections via a 56K modem, you must choose the
28.8 choice because your are probably not getting a 56K or greater connection. |
4.
Can I modify the viewing size in Windows Media Player? Yes! Windows Media Player
allows you to enlarge the screen from 100% to 200% or full screen. Simply RIGHT CLICK on
the show as it plays and choose zoom or full screen. |
5.
The show stops or stalls. What's happening? Contact your internet service provider
(ISP). Certain connection rates differ at peak hours of the day. You have lost your
connection. |
6.
I have a 56K modem but want to watch the show at 100K modem speed. What can I do? If
you are tired of slow 56K modem connections, upgrade to TVI
high speed access, exceptional service for an exceptional price! |
7.
Where can I find other answers regarding the Windows Media Player?On the player,
choose Help Topics under the Help Tab. |
| 8.
I like the episode, but how long will it be available for viewing? Once released,
our episodes are viewable 7 days a week, 24 hours a day. For free. |
9.
When I play the show, a Real Player window opens. Why is that? You have not
properly installed your Real Player or Microsoft Media Player properly. Your computer is
not allowing the Media Player to open. Try deleting the Real Player and reinstalling the
Media Player. |
| 10.
Is there a fee? No. Television Internet is free. |
11.
How do I contact Television Internet? Help: help@televisioninternet.com. General: info@televisioninternet.com |
